At the ACRL-NEC conference I attended recently there was a fair amount of talk about decreasing reference usage. I suppose I have heard rumblings about this, but I didn’t realize how serious a problem in many places. At Champlain College where I work, our reference usage stats are increasing, and I think some of the […]
The 2009 ACRL New England Chapter conference was entitled Are you being served? Customer satisfaction and library service. I believe this theme of customer service is becoming increasingly important, not only in libraries but in business as well. The morning worskshop I attended was presented by Sara Laughlin, and it was called Tools for Understanding […]
There is a new search engine that has just launched called Wolfram Alpha. As opposed to being a “Google killer” it creates its own niche. Google serves up webpages relevant to your query. Wolfram Alpha seeks to “to make all systematic knowledge immediately computable and accessible to everyone.” In other words it is good for […]
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