Comments on: ACRL-NEC 2009 Conference http://andyburkhardt.com/2009/05/17/acrl-nec-2009-conference/ Top of the Information Food Chain Sun, 13 May 2012 18:46:19 +0000 hourly 1 http://wordpress.org/?v= By: How to Fix Reference | Information Tyrannosaur http://andyburkhardt.com/2009/05/17/acrl-nec-2009-conference/comment-page-1/#comment-199 How to Fix Reference | Information Tyrannosaur Tue, 26 May 2009 13:16:27 +0000 http://andyburkhardt.com/?p=337#comment-199 [...] the ACRL-NEC conference I attended recently there was a fair amount of talk about decreasing reference usage. I suppose I [...] [...] the ACRL-NEC conference I attended recently there was a fair amount of talk about decreasing reference usage. I suppose I [...]

]]> By: Andy Burkhardt http://andyburkhardt.com/2009/05/17/acrl-nec-2009-conference/comment-page-1/#comment-198 Andy Burkhardt Tue, 19 May 2009 17:20:08 +0000 http://andyburkhardt.com/?p=337#comment-198 I like that idea Naka! Something as simple as a happy hour to get conversations started. I think I'm going to try that. Sarah, they touched on that at the conference about not just good customer service but healthy relationships between co-workers, leaders, etc. I agree that we need to focus not only on customers but also the people who help us do our jobs. I like that idea Naka! Something as simple as a happy hour to get conversations started. I think I’m going to try that.

Sarah, they touched on that at the conference about not just good customer service but healthy relationships between co-workers, leaders, etc. I agree that we need to focus not only on customers but also the people who help us do our jobs.

]]> By: Andy Burkhardt http://andyburkhardt.com/2009/05/17/acrl-nec-2009-conference/comment-page-1/#comment-729 Andy Burkhardt Tue, 19 May 2009 17:20:00 +0000 http://andyburkhardt.com/?p=337#comment-729 I like that idea Naka! Something as simple as a happy hour to get conversations started. I think I'm going to try that. Sarah, they touched on that at the conference about not just good customer service but healthy relationships between co-workers, leaders, etc. I agree that we need to focus not only on customers but also the people who help us do our jobs. I like that idea Naka! Something as simple as a happy hour to get conversations started. I think I’m going to try that.

Sarah, they touched on that at the conference about not just good customer service but healthy relationships between co-workers, leaders, etc. I agree that we need to focus not only on customers but also the people who help us do our jobs.

]]> By: Naka http://andyburkhardt.com/2009/05/17/acrl-nec-2009-conference/comment-page-1/#comment-196 Naka Mon, 18 May 2009 20:59:15 +0000 http://andyburkhardt.com/?p=337#comment-196 Glad you found the conference beneficial, Andy. Re: twittering the plenary as it was going on - Amanda Izenstark, who did the tweeting - I was afraid her head would explode! I work at UMass Amherst, part of a 5 College consortium which is moving toward even more collaboration, e.g. buying only one copy of a book, unless it's needed for classes. We already share a catalog, and students can cross register. It helps to have the structures in place, and buy-in from above. But we don't see our colleagues in other schools often. I have organized meetings with just the science librarians, once a year. Try organizing meeting of local acad libns. Or a happy hour! Glad you found the conference beneficial, Andy. Re: twittering the plenary as it was going on – Amanda Izenstark, who did the tweeting – I was afraid her head would explode!
I work at UMass Amherst, part of a 5 College consortium which is moving toward even more collaboration, e.g. buying only one copy of a book, unless it’s needed for classes. We already share a catalog, and students can cross register. It helps to have the structures in place, and buy-in from above. But we don’t see our colleagues in other schools often. I have organized meetings with just the science librarians, once a year. Try organizing meeting of local acad libns. Or a happy hour!

]]> By: Naka http://andyburkhardt.com/2009/05/17/acrl-nec-2009-conference/comment-page-1/#comment-728 Naka Mon, 18 May 2009 20:59:00 +0000 http://andyburkhardt.com/?p=337#comment-728 Glad you found the conference beneficial, Andy. Re: twittering the plenary as it was going on - Amanda Izenstark, who did the tweeting - I was afraid her head would explode! I work at UMass Amherst, part of a 5 College consortium which is moving toward even more collaboration, e.g. buying only one copy of a book, unless it's needed for classes. We already share a catalog, and students can cross register. It helps to have the structures in place, and buy-in from above. But we don't see our colleagues in other schools often. I have organized meetings with just the science librarians, once a year. Try organizing meeting of local acad libns. Or a happy hour! Glad you found the conference beneficial, Andy. Re: twittering the plenary as it was going on – Amanda Izenstark, who did the tweeting – I was afraid her head would explode!
I work at UMass Amherst, part of a 5 College consortium which is moving toward even more collaboration, e.g. buying only one copy of a book, unless it’s needed for classes. We already share a catalog, and students can cross register. It helps to have the structures in place, and buy-in from above. But we don’t see our colleagues in other schools often. I have organized meetings with just the science librarians, once a year. Try organizing meeting of local acad libns. Or a happy hour!

]]> By: Sarah Cohen http://andyburkhardt.com/2009/05/17/acrl-nec-2009-conference/comment-page-1/#comment-195 Sarah Cohen Mon, 18 May 2009 13:22:50 +0000 http://andyburkhardt.com/?p=337#comment-195 Sounds like you got a lot out of it, Andy B. I agree about ACRL-NEC. I wasn't even aware of the regional ACRL until a year ago. With so many libraries in New England, it would be great to collaborate more, even virtually! Also, this idea of "forgetting how to be nice to one another" is really powerful. Is it just allocated to customers though? What about colleagues? Partners? Vendors? How can we bring our customer service ethic out of a customer silo and have it permeate all areas? Sounds like you got a lot out of it, Andy B. I agree about ACRL-NEC. I wasn’t even aware of the regional ACRL until a year ago. With so many libraries in New England, it would be great to collaborate more, even virtually! Also, this idea of “forgetting how to be nice to one another” is really powerful. Is it just allocated to customers though? What about colleagues? Partners? Vendors? How can we bring our customer service ethic out of a customer silo and have it permeate all areas?

]]> By: Sarah Cohen http://andyburkhardt.com/2009/05/17/acrl-nec-2009-conference/comment-page-1/#comment-727 Sarah Cohen Mon, 18 May 2009 13:22:00 +0000 http://andyburkhardt.com/?p=337#comment-727 Sounds like you got a lot out of it, Andy B. I agree about ACRL-NEC. I wasn't even aware of the regional ACRL until a year ago. With so many libraries in New England, it would be great to collaborate more, even virtually! Also, this idea of "forgetting how to be nice to one another" is really powerful. Is it just allocated to customers though? What about colleagues? Partners? Vendors? How can we bring our customer service ethic out of a customer silo and have it permeate all areas? Sounds like you got a lot out of it, Andy B. I agree about ACRL-NEC. I wasn’t even aware of the regional ACRL until a year ago. With so many libraries in New England, it would be great to collaborate more, even virtually! Also, this idea of “forgetting how to be nice to one another” is really powerful. Is it just allocated to customers though? What about colleagues? Partners? Vendors? How can we bring our customer service ethic out of a customer silo and have it permeate all areas?

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