About two months ago I wrote a post called Ambient Awareness in Twitter for Reference. I came up with the idea of setting up targeted search alerts in order to capture questions that people didn’t even know they had — questions in which the library could assist them. Laura, a London law librarian, asked in [...]
A couple weeks ago when I was down in our stacks I noticed that someone had written the above message on one of the signs telling you which call numbered books are where. Apart from it being a cute little saying I read more into it. I took it as meaning that the real answers [...]
You have a library website. People go there, learn about your library, get help, and access your resources. But that’s not the only place where people should be able to do those things. The library website should be thought of as a larger critter, with tentacles that stretch out in lot of different directions, trying [...]
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