Comments on: Library Services Finding Users Via Social Media

By: Andy Burkhardt

Andy Burkhardt — Tue, 20 Apr 2010 01:24:44 +0000

Thanks Laura. There are so many things to capture people's attention these days. It's necessary for the library to be more aggressive in promoting itself. As opposed to waiting for people we can engage them. It doesn't have to be aggressive or pushy though. Just simply letting them know we're here to help. Reminding folks that we're a resource for them.

By: Laura

Laura — Mon, 19 Apr 2010 22:50:51 +0000

Cheers for the follow-up post Andy – really interesting! Glad it seems to be working out
I think what you say about using services like Twitter not just to answer queries, but to learn more about your users and their habits, is a very good point. There has been a shift in terms of information seeking behaviour – people won't come to us any more, we need to go to them. Just “hanging out” in their online spaces, learning more about what they're looking for and offering help when the opportunity arises – and it may not have occurred to them to ask for help – strikes me as a really good way to raise the profile of the library.

By: Emily

Emily — Mon, 19 Apr 2010 22:20:50 +0000

I really like this idea, but I live in a bigger city with a lot of universities and colleges. Does anybody have suggestions for how to make this manageable in that type of situation? Thanks!

By: Andy Burkhardt

Andy Burkhardt — Mon, 19 Apr 2010 21:24:44 +0000

By: Laura

Laura — Mon, 19 Apr 2010 18:50:51 +0000

By: Emily

Emily — Mon, 19 Apr 2010 18:20:50 +0000

I really like this idea, but I live in a bigger city with a lot of universities and colleges. Does anybody have suggestions for how to make this manageable in that type of situation? Thanks!