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Don’t Make It Easy For Them: New Post on ACRLog

I was recently asked to guest post on one of my favorite blogs, ACRLog. I always find their stuff valuable, and I was happy to get an opportunity to contribute. Here’s a short teaser:

“I love customer service in libraries. I love improving our systems and services so they are more user-friendly. I love helping students with their research and answering their questions. But I don’t want to make things easy for students. If I did, I wouldn’t be giving them what they want: an education.”

Check out the full post at the ACRLog, and subscribe if you haven’t already.

Andy Burkhardt

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