Comments on: Getting Past Misunderstanding

By: Library Journal/ Temple University: #futurelib11 « CRD of PaLA

Library Journal/ Temple University: #futurelib11 « CRD of PaLA — Thu, 17 Nov 2011 21:24:20 +0000

[...] Getting Past Misunderstanding, by Andy Burkhardt, Emerging Technologies Librarian at Champlain College [...]

By: Andy Burkhardt

Andy Burkhardt — Wed, 16 Nov 2011 19:15:11 +0000

I really love that imagery with the frames that you used in your class. And the concept of frames of reference is helpful. I have never taken a formal public speaking or communication class, but I would imagine it would be really valuable. I’m wishing that I had taken an interpersonal communication class now. Maybe I’ll audit one here at Champlain.

By: Karen

Karen — Wed, 16 Nov 2011 16:06:43 +0000

In communication, the concept is called frames of reference. I have used an exercise in my public speaking class where I bring in empty picture frames and have the students select one. The frames vary from fancy to plain – it is an eye-opening experience for many students. Very visual reminder that folks are different and we need to consider all of those differences when dealing with them. It is a vital skill to have for any librarian in dealing with our patrons.