Site Archives IM

Digsby for Reference


A couple weeks ago I wrote a post about using Pidgin and Meebo for our IM Reference service.  They have worked fairly well and the service gets a lot of use, but there have been a few problems.  Pidgin would crash unexpectedly which was mildly annoying. The biggest problem though, was that users could leave [...]

Pidgin more stable?


We use Pidgin at the reference desk to monitor our meebo widgets and IM accounts, so I was glad to see that the latest version fixed a number of bugs.  Pidgin tended to crash once or twice a day which wasn’t devastating, but it was still pretty annoying.  I guess nothing is perfect.  Anyway, I [...]

Advertising Library Services


Being a librarian, you need to wear a number of different hats. For the IM reference service we have now implemented I needed to do some promotion. I came up with a few advertising ideas including: flyers posted where the students are (i.e. dorms, commons), bookmarks with the URL on them, and screen [...]