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Twitter has been working pretty well at our library. It is coming up on two years since our first tweet. I have been thinking a lot lately about how we use Twitter and our successes and shortcomings with it. Looking back on tweets, conversations, and interactions from the past year and a half, I noticed [...]
Do you ever have tours come through your library and the tour guide starts talking about the impressive amount of resources you have? “We have 50,000 books, 60,000 e-books and thousands of online journals!” First they never get the numbers or information right. Second, who cares? What does x number of journals mean to a [...]
About two months ago I wrote a post called Ambient Awareness in Twitter for Reference. I came up with the idea of setting up targeted search alerts in order to capture questions that people didn’t even know they had — questions in which the library could assist them. Laura, a London law librarian, asked in [...]
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