Site Archives user experience

A Tale of Two Citation Tools


I recently heard a presentation at ALA Annual about innovation in an age of limits. In the presentation one of the presenters discussed the citation tool EasyBib and how it was created by high school students. This got me interested in how different organizations go about creating solutions for the same problem. Compare the two [...]

Serving Users and The Element of Surprise


Every year we have a library retreat at the Inn at Shelburne Farms. It’s a really relaxing, reflective environment and it’s always productive. This week, one of the conversations that we were having out there centered on our service philosophy and how we go about serving our users. This meant serving them in person, via [...]

But What Can You Do With It?


Do you ever have tours come through your library and the tour guide starts talking about the impressive amount of resources you have? “We have 50,000 books, 60,000 e-books and thousands of online journals!” First they never get the numbers or information right. Second, who cares? What does x number of journals mean to a [...]