Site Archives user experience

What’s Broken At The Library?


Steven Bell recently posted about a retreat he attended with his public service colleagues. In the post he shared a great video of a presentation by Seth Godin called “Why Things are Broken.” Godin discusses various like road signs, bike racks, or a million dollar laser cutter and they’re all broken. The video got me [...]

How To See The Library With Fresh Eyes


I just finished the book Made to Stick: Why Some Ideas Survive and Others Die by Chip and Dan Heath. I highly recommend it and got a number of great ideas from it. But when I read it, one idea in particular stood out in relation to libraries. The idea is “the Curse of Knowledge.” The [...]

It’s All About Appearances


In Borders the other day I happened upon this display. Glancing at it, I figured “oh, looks like they’re hocking the Twilight books pretty hard still.” But on closer inspection, that wasn’t the whole story. There was a Twilight book or two in the vicinity, but the books they were hocking were a bit older. [...]