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Little things make a difference. I got my hair cut today at Gentleman’s Top Option today in Burlington Vermont. Normally I’m the sort of guy who goes for the no frills, ten dollar hair cut. But I’d gotten a string of bad ones and I was sick of looking (more) like a goon. So under […]
In a previous post I talked about creating a great experience for patrons. But how do we go about doing that? In addition to getting them great information, how do we make them want to keep coming back to the library for an experience they can’t get other places? Thinking back on good experiences I’ve […]
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