Resume
Career History:
Edgewood College Library, Madison, WI
Graduate Assistant, Aug 2006-current
- Managed the project of instituting an Instant Message reference service in the library
- Provided exceptional reference service to the faculty, staff, and students at the college
- Provided virtual reference on QuestionPoint.org
- Assisted in a substantial reference weeding project in the summer of 2007
- Trained staff in how to properly use Instant Messaging to provide reference
- Supervised undergraduate student workers
- Used Connexion to delete holdings on OCLC
Woodlands National Bank, Hinckley, MN
Vault Teller, Nov 2005-Aug 2006
- Provided top notch customer service
- One of two people trusted to access the vault to get cash, coin and balance it daily
- Demonstrated superior interpersonal communication skills with both customers and co-workers
St. John’s University Library, Collegeville, MN
Circulation Student Supervisor, Aug 2002- May 2005
- Promoted to supervisor because of leadership skills, strong work ethic, and dependability
- Performed general circulation tasks including checking materials in and out, re-shelving, assisting students with various machines and media devices
- Organized schedules of all employees
Grand National Golf Course, Hinckley, MN (seasonal)
Assistant Manager, Aug 1997-Oct 2005
- Helped organize numerous tournaments and events
- Supervised Cart and Range staff
- Resolved customer problems, complaints, disputes, and questions in a professional and effective manner
Education:
M.A. in Library and Information Science:
University of Wisconsin, Madison, May 2008
- Completed a comprehensive Library Instruction and Information Literacy practicum in the spring in which I will be observing and teaching numerous classes
- Led a team in designing a website for Memorial Library
- Applied new technologies to the Intranet of the Capital Newspaper’s library as part of a practicum
- Learned effective reference strategies and techniques
B.A., Philosophy:
St. John’s University, Collegeville, MN, May 2005
- Gained critical thinking skills
- Learned how to communicate effectively in writing and speech
- Gained problem solving skills
Computer Skills:
Web Development: XHTML, XML, CSS, HTML
Database: SQL, Relational Database Design, Access, MySQL
Desktop Software Tools: Excel, Outlook, Photoshop, Power Point, Word, Captivate
Library Tools: OCLC Connexion, Innovative Millenium, RefWorks, Numerous databases
Emerging Technologies and 2.0: RSS, Social Networking, Wikis, Blogs, Social Bookmarking, Instant Messaging
Professional Activities:
- Treasurer and Volunteer in Jail Library Group
- Member of Toastmasters International
- Was nominated for Beta Phi Mu (Library Honor Society)


