Curriculum Vitae

Career History:

Champlain College Library, Burlington, VT

Emerging Technologies Librarian, July 2008-current

  • Implemented significant design changes to the library website to enhance usability
  • Maintained and updated library website
  • Designed and taught dozens of information literacy and library instruction sessions
  • Trained staff in use of various types of emerging technologies
  • Increased the hours and prominence of instant message reference service
  • Delivered outstanding reference service both virtually and in person
  • Organized a staff/faculty “chili cook-off” 2 years running to increase visibility and social capital of the library

Edgewood College Library, Madison, WI

Graduate Assistant, Aug 2006-current

  • Managed the project of instituting an Instant Message reference service in the library
  • Provided exceptional reference service to the faculty, staff, and students at the college
  • Provided virtual reference on QuestionPoint.org
  • Assisted in a substantial reference weeding project in the summer of 2007
  • Trained staff in how to properly use Instant Messaging to provide reference
  • Supervised undergraduate student workers
  • Used Connexion to delete holdings on OCLC

Woodlands National Bank, Hinckley, MN

Vault Teller, Nov 2005-Aug 2006

  • Provided top notch customer service
  • One of two people trusted to access the vault to get cash, coin and balance it daily
  • Demonstrated superior interpersonal communication skills with both customers and co-workers

St. John’s University Library, Collegeville, MN

Circulation Student Supervisor, Aug 2002- May 2005

  • Promoted to supervisor because of leadership skills, strong work ethic, and dependability
  • Performed general circulation tasks including checking materials in and out, re-shelving, assisting students with various machines and media devices
  • Organized schedules of all employees

Grand National Golf Course, Hinckley, MN (seasonal)

Assistant Manager, Aug 1997-Oct 2005

  • Helped organize numerous tournaments and events
  • Supervised Cart and Range staff
  • Resolved customer problems, complaints, disputes, and questions in a professional and effective manner

Education:

M.A. in Library and Information Science:
University of Wisconsin, Madison, May 2008

  • Observed and taught numerous classes as part of a comprehensive Library Instruction and Information Literacy practicum
  • Led a team in designing a website for Memorial Library
  • Applied new technologies to the Intranet of the Capital Newspaper’s library as part of a practicum
  • Learned effective reference strategies and techniques

B.A., Philosophy:
St. John’s University, Collegeville, MN, May 2005

  • Gained critical thinking skills
  • Learned how to communicate effectively in writing and speech
  • Gained problem solving skills

Professional Activities/Awards:

  • Nominated for Beta Phi Mu (Library Honor Society)
  • Member of Academic Technology Task Force for Champlain College
  • Won the ACRL-NEC National Conference Scholarship