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ACRL-NEC 2009 Conference

  • Posted by Andy
  • May 17, 2009

The 2009 ACRL New England Chapter conference was entitled Are you being served? Customer satisfaction and library service. I believe this theme of customer service  is becoming increasingly important, not only in libraries but in business as well.
The morning worskshop I attended was presented by Sara Laughlin, and it was called Tools for Understanding Your [...]

ACRL 2009 Sunday Highlights

  • Posted by Andy
  • March 16, 2009

I forgot to mention the Saturday evening highlights after the workshops and presentations were over. There was a tweetup at the Sheraton hotel that was very well attended. It seemed like at least about 20 or more tweeps were in attendance sharing thoughts and drinks.
I have found Twitter to be really useful for conferences in [...]

ACRL 2009 Saturday Highlights

  • Posted by Andy
  • March 15, 2009

Saturday was another very busy one that started out with a 9am poster session for me. It started out a little slow as people trickled in. I kept trying to make eye contact and rope people into coming over and talking. I now know how vendors at the booths feel.
But after a little bit the [...]