Feeling Busy? Stay Close To Your Roots


image via khowaga1 on Flickr

It’s that time of the academic year when everyone is busy. At Champlain we’ve been having a lot of conversations about faculty workload and about how course load, advising, service, professional development keep growing as we try to do more and more. Librarians here also wear a lot of hats. Almost all of us teach, we all do reference, we serve on committees and are involved with campus initiatives, all in addition to our regular job duties. And students might be some of the busiest among us. They have various classes, jobs, internships, clubs, organizations, and important socializing to do.

In all of these cases, it can lead to a very transactional view of the work we’re doing. Instead of seeing the big picture of a class assignment, stepping back to understand why we’re doing something, or thinking strategically, we accomplish task after task, simply trying to put out fires without asking where it is leading us. There are several reasons for this. First, we continually take on new projects and tasks because we want to serve students, or add something to our resume, or because it sounds fun. Second, we don’t reexamine things that we are currently doing because they have “always been done that way” or they simply become routine and easy to miss.

“As with a tree, the more of it there is, the farther it is from it’s roots. The less of it there is, the closer it is to it’s roots.” – Wang Pi

Librarians are very service oriented and want to help, but constantly taking things on can lead to over-extension, loss of effectiveness, and ultimately burnout. We need to balance our desire to serve others with our need to take care of ourselves and maintain our effectiveness. There are several strategies that can help with this:

Say yes…strategically

At Champlain we had a presentation the other night from a group of interim deans and consultants giving us their perspective from the outside. They said that we have a “culture of yes” at our institution. A culture of saying yes is a much better environment to work in than a culture of saying no. It makes work more fun and can be a big strength in serving our students. But when we overuse strengths they can become weaknesses. While it’s important to have a culture of yes, say yes strategically. When you say no you can say, “this sounds like a great opportunity, but with what I have currently I’m afraid I wouldn’t be able to give it the attention it deserves.”

Ask “does this add value?”

I’ve almost finished The Lean Startup and the really important question that Eric Ries asks is “which of our efforts are value creating and which are wasteful?” Are we solving library problems or the problems of our students and faculty? We have limited resources in terms of time and budget. Are they being used in ways that are benefiting our users? Could they be used more effectively elsewhere? We need to focus on services and initiatives that people need and want. As the economist Thomas Sowell succinctly put it, “Producing things people don’t want is a road that ultimately leads to the bankruptcy court.” In the case of libraries it means becoming irrelevant.

What can you drop, automate, delegate or reorganize?

I’ve talked here before about reducing clutter and asked the question what can we drop? Dropping things can sometimes be difficult because it may involve tradition or someone’s territory. But there are other ways to drop things. Are there different workflows or organizational structures that will do the same things more efficiently? Can tasks be delegated or automated? Perfection is the enemy of good enough. If someone else (or an automated process) can do something 80% as effective as you can, delegate.

Focus on what’s important but not urgent

“If you were to do one thing in your professional work that you know would have enormously positive effects on the results, what would it be?” The effectiveness guru Stephen Covey says that our time is best spent on things that are important but not-urgent. These are the things that we believe will be really beneficial but we never seem to get to. Instead they get shifted to the backburner while we attend to what is urgent and get in the habit of putting out fires. By carving out time to focus on things that are high impact as opposed to urgent, we can use our time more effectively and we won’t have as many crises.

To maintain sustainability in our work lives, not feel overwhelmed, combat burnout, and avoid the busy trap, it’s crucial that we don’t simply put our professional work on autopilot. We need to regularly step back and see the bigger picture of our work. What do I really want to accomplish? Why am I doing this? Is this adding value to students, faculty, or other community members? Do I have to do this or do it this way? We need to slow down sometimes and we need to take care of ourselves, or else we’ll do a poor job at serving others.



The One Cover Letter Trick That Will Get You Noticed

Image via scottkellum on Flickr - CC
Image via scottkellum on Flickr – CC

It’s that time of year when upcoming library school grads will be applying for jobs. And while gaining real world experience is extremely important, it is just as important to be able to sell yourself in your application materials. I’ve chaired and been a member of a number of search committees for both librarians and faculty and have read hundreds of resumes. Through this process I’ve learned one simple trick  to make your application stand out among others who might even be more qualified than you. It’s not really a secret, but so few people do it that it might as well be. The trick is similar to advice for a first date. In writing your cover letter:

Don’t talk about you, talk about them.

This might sound a bit backwards. The whole point of a cover letter is to talk about yourself, your experience, and let the search committee know who you are. But this is where just about everybody gets it wrong. The people doing the hiring don’t care about you (don’t take it personally). They care about themselves. How is this candidate going to benefit my organization? How are they going to help us become better? These are the real questions that search committees are asking. So when you focus on yourself and what you’ve done in the past it makes it that much more difficult for the search committee to picture you at your organization.

Of course they want to know about your experience, but put it in the context of them. Instead, just tell them what you working there would look like! Instead of saying “I’ve taught numerous information literacy sessions using active learning techniques,” say something like “My significant teaching experience using active learning in the classroom would be an asset as you’re trying to grow your information literacy curriculum.” Instead of saying, “As part of a class I created video tutorials for use in undergraduate instruction,” say “I’d love to bring my knowledge of creating engaging video tutorials to help enhance your instruction and web presence.” It’s only a slight shift but it makes all the difference.

Search committees are dense, lazy, and have dozens of applications to read through. Instead of making them work to imagine you at their institution, do the work for them. Instead of assuming they will make the mental leaps between your experience and their needs, make that connection for them. It will make their job easier and set you apart from everyone else. They’ll already be able to see how you fit because you’ll have told them.

If you focus your cover letter on them first and within that context discuss how your talents, experience, and attitude will enhance the work they’re trying to do, you’ll already be ahead of the game.

You can get other cover letter ideas at this awesome library cover letter project. Are there other tricks, tips or advice that you’d give to new grads and others preparing for the job search?


NERDing out

This past semester I took on a new role as Assistant Director of the Library. My focus in this role is digital strategy and user experience, but since my excellent colleague Sarah Cohen left last spring I have also been filling in as the organizer of the Teaching Librarians. This week though, I am very excited to hand the position off to Alan Carbery our new Assistant Director for Information Literacy. It’s a great team of teachers, and I know Alan will be an asset in providing us leadership.

With Alan’s arrival I’m eager to be directing more energy towards the digital strategy and user experience side of my position. One of the things I’m really excited about is a new team that I helped to form at the start of last semester that’s focusing on these areas. At the initial meeting our group recognized that as a library we often have great ideas, but many of them don’t come to fruition because every semester we get busy and some are inevitably forgotten. We wanted to form a team that could not only come up with ideas, but also create a space where these ideas could be incubated and given legs. As part of our first meeting we came up with a team name and some shared principles. I love the name we came up with even though it’s a bit geeky. We called ourselves NERD (New Entrepreneurial Research & Development). As for the shared principles, among other things we wanted a team that:

  • has focus, is directed towards goals, and sets timelines and deadlines for ourselves so we can actually get things done.
  • is not exclusive or exclusionary. Other people can join on and off, and we’ll sometimes intentionally want people there.
  • makes decisions not just on gut feelings, conjecture, or what other people are doing but on data and evidence.
  • purposefully tests out ideas using user research, interviews and data.
  • meets students where they are not where we assume they are or want them to be.
  • works in an environment of perpetual beta where we brainstorm, choose ideas, pilot/prototype them, and then ship them knowing that they are not finished and with an eye to improving them.

In the past semester we’ve been tackling things like improving the reference experience for students and improving how study rooms are utilized. We’re already off to a great start this semester and I know we’re going to do some amazing things.