Information Tyrannosaur

At the ACRL-NEC conference I attended recently there was a fair amount of talk about decreasing reference usage. I suppose I have heard rumblings about this, but I didn’t realize how serious a problem in many places. At Champlain College where I work, our reference usage stats are increasing, and I think some of the [...]

I recently had an excellent summer scheming meeting with my amazing colleague Sarah Cohen. I like when we put our heads together. It gets me energized and excited about new ideas and initiatives that we could try.
Sarah had just gotten back from a trip to the UK and while there she visited Champlain College’s study [...]

A couple weeks ago I wrote a post about using Pidgin and Meebo for our IM Reference service.  They have worked fairly well and the service gets a lot of use, but there have been a few problems.  Pidgin would crash unexpectedly which was mildly annoying. The biggest problem though, was that users could leave [...]