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Ambient Awareness in Twitter for Reference
A couple of days ago I was able to help a patron on Twitter with a question that they had about citations. It wasn’t directly addressed to the library though, so I almost missed it. A savvy marketing professor actually referred the student to the library on Twitter, which was very helpful.
This got me thinking [...]
We Need to Work on Our Listening Skills
People are talking about your library in both the physical and virtual world. It is difficult to know what is being said in private conversations without being omnipresent, but it’s easy to discover what’s being said online. You just need to work on your listening skills. Using tools like RSS, alerts, and saved searches it [...]
Seven More Things Libraries Should Tweet
I got some good feedback on post my a couple months ago called Six Things Libraries Should Tweet, and I think it helped a lot of people. I haven’t stopped thinking about that topic though. It’s difficult to come up with fresh things to tweet everyday, as I’ve found posting to our library Twitter account. But [...]
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